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This warranty is given by Smartstone Australia Pty Limited (ACN 148 937 008) (“Smartstone”) of Suite 201, 100 New South Head Road, Edgecliff NSW 2027. Phone no: 1300 888 607 Email address: info@smartstone.com.au This warranty applies to Smartstone Quartz surface or Smartstone Marble surface products (“Products”). Our Promise We promise to you that Smartstone Quartz and Smartstone Marble are of the utmost durability and practicality. In the unlikely event of a defect arising from the manufacture of the Products, in addition to your rights under the Australian Consumer Law, Smartstone will do its utmost to provide a fair and reasonable outcome to all customers covered by the Smartstone Warranty. Product Appearance, Care and Specifications The Products are manufactured from natural materials. Each slab is unique and will contain variations in shading, reflectivity, and the distribution and appearance of quartz. These variations are naturally occurring characteristics of the material. The appearance of each slab will also vary depending upon lighting conditions, placement, and viewing angle. The Products are manufactured to a thickness tolerance of +/- 1.5mm, with bowing of not more than 2mm over the length or width of the product when properly installed and supported. The cleaning and care requirements of each Product will vary depending upon its type, colour and finish. Smartstone’s care and maintenance guide is accessible on Smartstone’s website – www.smartstone.com.au Smartstone Marble surface contains up to 95% natural marble, and therefore exhibits similar qualities to natural marble with regard to porosity and scratch resistance. Smartstone Marble surface should not be used for food preparation areas (as the surface is porous) or other applications where staining or scratching of the surface may occur. Some Products contain pieces of seashell. These products are susceptible to staining and corrosion from acidic substances such as lemon juice. It is possible that, through normal wear and tear, a piece or pieces of seashell located close to the surface of the product may fall out. This is not a defect in the Product. SmartstoneWarranty 1. In addition to your rights under the Australian Consumer Law, Smartstone offers an additional warranty (“Smartstone Warranty”). 2. Smartstone warrants that if the Product, is defective as a result of the manufacture of the Product and: a. The Product was purchased from Smartstone or one of its authorised resellers; and b. You have paid for the Product in full; and c. The Product has remained installed at the same location at which it was first installed; and d. The Product has been installed, maintained, used and protected in the manner recommended by Smartstone at the time of purchase of the Product; and e. You have registered the Smartstone Warranty (see clause 9 below); then Smartstone will, at its sole discretion either: f. Repair the Product; g. Replace the Product with a new Product from the same range as that being replaced, or if that range is no longer available then a reasonably similar range; or h. Refund you the price you paid for the Product. 3. The Smartstone Warranty is provided for a period of: a. 10 years, in the case of Smartstone Marble surfaces; and b. 15 years, in the case of Smartstone Quartz surfaces, from the date of original purchase of the Product from Smartstone or from its authorised reseller (as the case may be). 4. The Smartstone Warranty is not transferable or assignable and is given only to the first user of the Product following its sale by Smartstone or its authorised reseller. What the SmartstoneWarranty does not cover 5. The Smartstone Warranty does not cover defects, or any damage, arising out of anything done to the Product after its manufacture, including: a. The installation of the Product or any accessories upon the Product; b. The bending or curving of the Product as part of its installation; c. Laminations applied to the Product; d. The milling of the Product, including the milling of grooves or drainage channels; e. The use of adhesives (including ridged adhesives), caulking materials, or mechanical fasteners upon the Product; f. The performance or appearance of a join; g. Wear and tear on the Product, the exposure of the Product to heat, improper use or abuse, excessive force or abrasive or corrosive substances; and h. Failing to care for the Product in accordance with Smartstone’s guide for the care and maintenance of the Product as at the time of purchase of the Product. 6. The Smartstone Warranty does not cover cracks, chips or scratches unless they were caused by a defect in the Product. a. A crack is not a defect if it (amongst other things): i. is caused by excessive weight being applied to the surface (such as someone standing or sitting on the Product); Limited 15 year Warranty_